FAQ
If you have other burning questions we weren’t able to address here, feel free to email.
Products & Quality
Are your phones original?
Yes, all our smartphones are 100% original and authentic. We sell both new and pre-owned devices, clearly mentioned on each product page.
What is the difference between new and pre-owned phones?
New Phones: Brand new, unused devices
Pre-Owned Phones: Previously used but fully tested and verified
Are pre-owned phones tested before selling?
Yes. Every device goes through:
- Functional testing
- Hardware checks
- Condition verification
What are “inspired watches”?
Inspired watches are design-inspired timepieces that offer a premium look at affordable prices.
They are not original luxury brand products.
Will I get the original box and accessories?
It depends on the product.
Some devices may include original accessories, while others may come with compatible accessories.
Shopping & Orders
Do you offer Cash on Delivery (COD)?
No, we currently do not offer Cash on Delivery (COD).
How do I place an order?
Simply browse products, add to cart, and proceed to checkout.
Follow the steps to complete your order securely.
Can I cancel my order?
You can cancel your order only before it is shipped.
Once the order is shipped via Shiprocket, cancellation is not possible.
In that case, you may refuse delivery or contact support for further help.
How can I track my order?
Once your order is shipped:
- You will receive a tracking ID via SMS/Email
- You can track your order using the tracking link provided
👉 Tracking is powered by Shiprocket’s courier partners.