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Return & Refund Policy

Last Updated: 12 March, 2026

At N.S Mobile, we aim to provide quality products and a fair return policy. Please read the following conditions carefully before placing an order.

1. 7-Day Return Policy

Customers may request a return within 7 days from the date of delivery. Any return request made after 7 days will not be accepted.

2. Eligible Return Reasons

A return request may be accepted only if:

  • The product received is damaged during delivery
  • The product received is different from the order placed
  • The device has a major functional issue not mentioned in the product description

3. Non-Refundable Charges

Shipping, delivery, and handling charges are non-refundable.

4. Return Shipping Responsibility

The customer is responsible for securely packaging and sending the product back to our address. The cost of return shipping must be paid by the customer unless otherwise stated.

5. Product Condition for Returns

Returned products must be:

  • In the same condition as received
  • Returned with original box, accessories, and invoice if provided
  • Free from new scratches, physical damage, or misuse

6. No Return in the Following Cases

  • Physical damage caused after delivery
  • Water or liquid damage
  • Software issues caused by customer installation
  • Customer changed internal parts or opened the device
  • IMEI mismatch or device tampering
  • Device locked due to Apple ID, Google account, or password set by customer

7. Used Mobile Disclaimer

Used mobile phones may show minor cosmetic wear such as small scratches or signs of usage. These are normal for pre-owned devices and are not considered defects.

8. Inspection Process

Once the returned product is received, our technical team will inspect the device. If the product meets the return conditions, the refund or replacement will be approved.

9. Refund Processing

Approved refunds will be processed through the original payment method within 5–7 business days after successful inspection.

10. Unboxing Video Requirement

Customers are strongly advised to record a clear unboxing video while opening the package. Claims regarding missing items, wrong products, or physical damage may not be accepted without proper video proof.

11. Contact for Returns

For return requests, please contact us:

N.S Mobile
Email: ns.mobile.hub77@gmail.com

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Terms & Conditions

Last Updated: 12 March, 2026

Welcome to N.S Mobile. By accessing our website or purchasing products from us, you agree to the following Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. Products

We sell new mobile phones, used mobile phones, watches, and mobile accessories.

  • New Mobiles: Brand new devices with original manufacturer packaging unless stated otherwise.
  • Used Mobiles: Pre-owned devices that may show minor cosmetic signs of usage.
  • Watches: Some watches may be inspired or replica designs and are not official products of the original brands. Brand names are used only for style reference.
  • Accessories: Mobile accessories such as chargers, cables, earphones, and cases are sold as new unless mentioned otherwise.

2. Product Condition

Used mobile devices may contain minor scratches or cosmetic marks due to previous use. These do not affect normal device functionality unless mentioned in the product description.

Battery performance of used devices may vary depending on previous usage.

3. Orders

By placing an order, you confirm that the information provided is accurate. We reserve the right to accept, reject, or cancel orders due to stock availability, pricing errors, or suspected fraudulent activity.

4. Pricing

All prices on the website are listed in Indian Rupees (INR ₹) and may change without prior notice. If a pricing error occurs, we reserve the right to cancel the order and issue a refund.

5. Payments

We accept payments through UPI, Credit/Debit Cards, Online Payment Gateways, and Cash on Delivery (if available). Orders will only be processed after payment confirmation unless Cash on Delivery is selected.

6. Shipping & Delivery

Orders are typically processed within 1–3 business days. Delivery time may vary depending on your location and courier services. We are not responsible for delays caused by courier partners or unforeseen circumstances.

7. Returns & Claims

Customers must report any damaged, missing, or incorrect product within 24–48 hours of delivery. Returned products must be in the same condition in which they were received.

Customers are advised to record an unboxing video while opening the package for verification in case of disputes.

8. Warranty

Warranty for products may include manufacturer warranty, seller warranty, or no warranty, depending on the product. Warranty details will be clearly mentioned on the product page.

9. Limitation of Liability

N.S Mobile shall not be held responsible for any indirect losses, damages, or data loss resulting from the use of products purchased from our website.

10. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Updated terms will be posted on this page.

11. Contact Information

N.S Mobile
Email: ns.mobile.hub77@gmail.com